Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Client receives emails from private tickets

Client receives emails from private tickets

Overview

Private tickets with a client-defined CC send notification emails to the client when the CC recipient replies (thus adding a note to the ticket). This makes the tickets somewhat visible to the client.

Environment

  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

Cause 

Bug in the application

Resolution

Upgrade to WHD version 12.4.1 or later. 

 

Last modified

Tags

Classifications

Public