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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Client receives emails from private tickets

Client receives emails from private tickets


Private tickets with a client-defined CC send notification emails to the client when the CC recipient replies (thus adding a note to the ticket). This makes the tickets somewhat visible to the client.


  • WHD 12.1
  • WHD 12.2
  • WHD 12.3


Bug in the application


Upgrade to WHD version 12.4.1 or later. 


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