Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Client does not receive a survey when a ticket is closed

Client does not receive a survey when a ticket is closed


When the ticket status is set to closed, clients do not receive a survey.


All WHD versions


Incorrect configuration or user error.


Select a survey method listed below. 

Closed Ticket Email

This method includes a survey invitation link. When you close a ticket, click Save and EMail. The client will be able to see the invitation

Survey Reminder Email

This method sends a reminder after a set interval if a survey response is not received from the initial invitation.

  1. Verify that the technician is using "Save & Email" after ticket status is set to Closed.
  2. Go to Setup > Surveys> Options.
  3. Verify that the Default Survey Reminder Interval is set.


Last modified