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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Change the server name shown in outgoing emails generated by WHD

Change the server name shown in outgoing emails generated by WHD

Table of contents


This article explains how to change the server name in outgoing emails generated by Web Help Desk.


All Web Help Desk versions


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > General > Options.
  3. Enter the new server name in the Server DNS Name field. 
  4. Click Save.
    All outgoing ticket email responses display the new server name and IP address in the outgoing URLs. 
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