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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Change the dashboard refresh intervals in Web Help Desk

Change the dashboard refresh intervals in Web Help Desk

Table of contents

Updated June 28, 2018

Overview

This article explains how to change the dashboard refresh intervals in the Web Help Desk Administrator Console. 

Environment

All Web Help Desk versions

Steps

  1. Stop the Web Help Desk services
  2. Navigate to your Web Help Desk home directory.

    - Apple OS X: /Library/WebHelpDesk

    - Windows Server:  \Program Files\WebHelpDesk

    - Linux:  /usr/local/webhelpdesk

  3. Navigate to:

    \bin\webapps\helpdesk

  4. Open the following file in a text editor (such as Notepad):

    dashboard.js

  5. In the file, locate the following parameter:

    refreshInterval

  6. Change the refreshinterval value to:

    refreshInterval: (1000 * 60 * 5)

  7. Save and close the file.
  8. Navigate to:

    WEB-INF\Helpdesk.woa\Contents\

  9. Open the following files in a text editor (such as Notepad):

    \Resources\helpdesk\dashboard.js

    \WebServerResources\helpdesk\dashboard.js

  10. Repeat step 5 through step 6 on each file.
  11. Save and close the files.
  12. Start the Web Help Desk services.

    Do not restart Web Help Desk by executing services.msc.

 

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