Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Backup Failed: Backup command returned exit code 1

Backup Failed: Backup command returned exit code 1

Table of contents

Updated: November 3, 2016

Overview

The following error displays when clicking Backup Now in Web Help Desk Backup:

Backup command returned exit code 1:

pg_dump: [archiver (db)] connection to database "whd" failed: could not connect to server: Connection refused (0x0000274D/10061)

Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port 5432?

Environment

All WHD versions 
PostgreSQL

Steps

1. Verify if the database is running on PostgreSQL Embedded.

2. Check postgresql.conf if listen_addresses and port are commented (with #).

3. If not, edit postgresql.conf and verify that it is commented by adding # before listen_addresses and port.

4. Check the port assigned for whd.db.port in the .whd.properties file and verify that:

  • If the database is external postgresql, the port is 5432.
  • If the database is PostgreSQL Embedded, the port is 20293.

5. Create a backup of .whd.properties.

6. Stop the Web Help Desk service. Refer to Stop and start Web Help Desk.

7. Edit .whd.properties as per step 4 and save.

8. Start Web Help Desk.

9. Create a backup.

 

 

Last modified

Tags

Classifications

Public