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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Add a backup technician in Web Help Desk

Add a backup technician in Web Help Desk

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Versions

All Web Help Desk versions

Steps

  1. Log on to Web Help Desk as an Admin.
  2. Click Setup > Techs and select Techs.
  3. Select a technician or agent in  the Tech Name column.
  4. Click  to enter Edit mode.
  5. Click the Backup Tech drop-down menu and select a backup tech.

    kb 5311 - 2.jpg

  6. Click Save. 
    The backup tech is saved in Web Help Desk. 

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