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Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Add a Tech to Ticket Auto-Assignment Queue in WHD

Add a Tech to Ticket Auto-Assignment Queue in WHD

Table of contents

Updated April 12, 2018

Overview

This article explains how to add a Tech to the Ticket Auto-Assignment Queue in Web Help Desk (WHD). 

Environment

  • All versions of WHD

Steps

  1. Go to Setup > Techs > Tech Groups.
  2. Select the Tech Group Name in the Group Name column that you want to modify.
  3. Click the Tech Group Levels tab.
  4. Click a Level number in the Level column.
  5. Locate Level Techs and tick the checkbox next to the Tech that you want to add to the Ticket Auto-Assign queue.
  6. Click Save.

 

 

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