Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Add a Tech to Ticket Auto-Assignment Queue in WHD

Add a Tech to Ticket Auto-Assignment Queue in WHD

Table of contents

Updated April 12, 2018

Overview

This article explains how to add a Tech to the Ticket Auto-Assignment Queue in Web Help Desk (WHD). 

Environment

  • All versions of WHD

Steps

  1. Go to Setup > Techs > Tech Groups.
  2. Select the Tech Group Name in the Group Name column that you want to modify.
  3. Click the Tech Group Levels tab.
  4. Click a Level number in the Level column.
  5. Locate Level Techs and tick the checkbox next to the Tech that you want to add to the Ticket Auto-Assign queue.
  6. Click Save.

 

 

Last modified

Tags

Classifications

Public