Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > Add a Subject Alternative Name (SAN) to an existing certificate

Add a Subject Alternative Name (SAN) to an existing certificate

Table of contents

Updated July 20, 2017

Overview

This article describes how to add a Subject Alternative Name (SAN) to an existing WHD-signed SSL certificate.

Environment

All WHD versions on Windows, Linux, and MAC OS X

Steps

  1. Log in to the WHD server.
  2. Go to whd_install_dir/conf and create a backup of the keystore.jks file.
  3. Open a command prompt window.
  4. Go to the WebHelpDesk folder.
    • Microsoft Windows: C:\Program Files\WebHelpDesk\
    • Linux or Virtual Appliance: /usr/local/webhelpdesk/
    • Mac OS X: /Library/WebHelpDesk/
  5. ​​​​​​​Enter the following command:
    /bin/jre/bin/keytool -genkey -keystore WHD_INSTALL_DIR/conf/keystore.jks -alias tomcat -ext SAN=dns:DOMAIN_NAME -keyalg RSA -dname "CN=DOMAIN_NAME, OU=Organizational unit, O=Organization, L=City or locality, ST=State or province, C=Two-letter country code" -keypass KEYSTORE_PASSWORD -storepass KEYSTORE_PASSWORD -validity daysvalid
  6. Stop and start the WHD service.

 

Last modified

Tags

Classifications

Public