Submit a ticketCall us

WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Web Help Desk (WHD) > WHD - Knowledgebase Articles > 403 Forbidden error in the Web Help Desk Console

403 Forbidden error in the Web Help Desk Console

Created by Renato Quejas, last modified by Caroline Musindi on Jun 21, 2017

Views: 1,997 Votes: 0 Revisions: 10

Overview

The following error message appears when you access the SolarWinds Web Help Desk console:

403 Forbidden Error

Environment

All SolarWinds Web Help Desk versions

Resolution

  1. Log in to the SolarWinds Web Help Desk server as an administrator.
  2. Navigate to the appropriate WebHelpDesk home directory.
    • Mac OS: Library\WebHelpDesk\conf\
    • Windows: C:\Program Files\WebHelpDesk\conf\
    • Linux: /usr/local/WebHelpDesk/conf
  3. Open the whd.conf file in a text editor (such as Notepad). 
  4. Locate the DEFAULT_PORT or HTTPS_PORT value. 
  5. Verify that a conflict does not exist with the port value.
    1. Open a command prompt as an administrator.
    2. Enter netstat -aon.
    3. Confirm that no other applications are using the port. 
      If a conflict exists, change the DEFAULT_PORT or HTTPS_PORT value to an unused port. 
  6. Check the server firewall to verify that the SolarWinds Web Help Desk port is open. 

web help desk, whd. 404, Forbidden, error

Last modified

Tags

Classifications

Public