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Issue: Unable to open/view any type of files, that are attached as links to a Web Help Desk (WHD) ticket. One of these errors occur:
Invalid download link.
Cause: Number of allowed simultaneous database connections might be too high.
Resolution: Number of simultaneous database connections are set in whd.conf file, which is available in WHD installation folder. You can lower the number of connections by doing the following:
1. Go to > C:\Program Files\WebHelpDesk\conf
2. Open whd.conf file in Notepad and go to > 'Database Connections' section. Sample 'whd.conf' is shown below:
3. Lower the number of in: DATABASE_CONNECTIONS., For e.g., in the above sample:
DATABASE_CONNECTIONS=75, you could lower the number of database connections to 25.
4. Now, resend the ticket email, that has the attachment, the links will open.