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Home > Success Center > Web Help Desk (WHD) > Unable to access Web Help Desk after installing DameWare

Unable to access Web Help Desk after installing DameWare

Overview

After you integrate DameWare with Web Help Desk, you cannot access Web Help Desk.

Environment

  • All Web Help Desk versions
  • Web Help Desk is using Apache Tomcat as an http engine on port 443.
  • DameWare and Web Help Desk are installed on the same machine.
  • DameWare is using http.sys (IIS engine) on port 443.

Workaround

Perform one of the following procedures:
  • Run Web Help Desk using https on another port (such as port 444). The Web Help Desk and DameWare integration runs correctly when both products are using separate ports. 
  • Run Web Help Desk and DameWare on the same port with separate IP addresses or network interfaces.

    If you cannot start Web Help Desk due to certificate errors, generate a new certificate. See Using SSL Certificates in Web Help Desk for instructions.

  • Install DameWare and Web Help Desk on separate servers. 
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