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Home > Success Center > Web Help Desk (WHD) > Install new SSL certificates with GoDaddy

Install new SSL certificates with GoDaddy

Table of contents

Updated May 29, 2017


This article provides steps to install new SSL certificates with GoDaddy as the certificate provider.


WHD 12.5


  1. Stop the WHD service. 
  2. Go to C:\Program Files\WebHelpDesk\conf\.
  3. Open the whd.conf file.
  4. Edit the following line to remove the hash (#) character:
  5. Set a password for the following line, or leave it as default:
  6. Restart the WHD service. This will allow WHD to create a blank self-signed keystore.jks file in the configuration folder.
  7. Go to C:\Program Files\WebHelpDesk, and "run as Administrator" the Portecle.bat file.
  8. Click File > Open Keystore File. 
  9. Go to C:\Program Files\WebHelpDesk\conf\, and then select keystore.jks.
  10. Enter the password set from Step 5.
  11. Create or generate your own key pair. Delete the current key pair named tomcat. See the sample form below:

    Key Algorithm: RSA / Key Size: 2048

    Common Name: How you would like to access the webhelpdesk console (for ex.:

    Key Pair Entry Alias: should be "tomcat" (no quotations)

    1. Go to Tools > Generate Key Pair.
    2. Enter the necessary data depending on your requirements. See example below:
    3. Click Save to create a key pair. Re-enter the password you set from Step 5.
  12. Click File > Save Keystore to save your work on the keystore.jks file. 
  13. Right-click the key pair you created, and then select Generate Certificate Request. 
  14. Select a location to save the certificate.
  15. Open the CSR file in a text editor and provide the contents to your certificate provider, in this case, GoDaddy to obtain a CA Reply.
  16. Download and import the following (in order) as Trusted Certificates before importing the CA reply:
  17. Click Tools > Import Trusted Certificate. 
  18. Once a CA Reply is obtained, import the Root and Intermediate certificates that can be searched and downloaded online. 
    Note: If the certificate provider is GoDaddy, a KB that shows which certificates are needed for Tomcat Apache should reflect on your search results. 
    1. To import the CA Reply, right-click the tomcat key pair, and then click Import CA Reply.
    2. Save to the keystore.
  19. Restart the WHD service. 


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.



Last modified
08:25, 12 Jul 2017