Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Incorrect ticket dates display in Ticket Details

Incorrect ticket dates display in Ticket Details

Overview

When you edit a ticket, the Open Date and 1st-Response Dates are incorrect.

See the illustration below. 

Environment

All WHD versions

Cause 

The Business Zones setting located at Setup > General > Time & Place is not configured correctly. 

Resolution

Ensure that the correct time format is configured at Setup > General > Time & Place > Business Zones.

When you enter the month, day, and year, use the following case-sensitive characters:

  •   M: Month in year
  •   d: Day in month
  •   yy: Two-digit year
  •   yyyy: Four-digit year 

 

Last modified
08:06, 2 Aug 2017

Tags

Classifications

Public