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Home > Success Center > Web Help Desk (WHD) > Incorrect ticket dates

Incorrect ticket dates

Created by Dian Amurao, last modified by MindTouch on Jun 23, 2016

Views: 34 Votes: 0 Revisions: 7

Overview

When editing the tickets, you can see that the dates are not correct. You can refer to the screenshot below:

Environment

All WHD versions

Cause 

Incorrect format configured under Setup > General > Time & Place > Business Zones.

Resolution

Make sure that the correct format is being used or configured on Setup > General > Time & Place > Business Zones.

Here is the format to use for viewing and entering dates. The following characters may be used to represent days, months, and years:

  M: Month in year
  d: Day in month
  yy: Two-digit year
  yyyy: Four-digit year 

Note: The format is case sensitive

 

Last modified
04:41, 23 Jun 2016

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