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Home > Success Center > Web Help Desk (WHD) > Inconsistencies in visibility of ticket's notes

Inconsistencies in visibility of ticket's notes

Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 9 Votes: 0 Revisions: 5


This article provides brief information and a resolution to the issue when WHD hides the notes from the Problem ticket when viewing the notes of the Incident ticket, however the email updates for the Incident ticket shows the notes from the Parent ticket.

Regardless of "Show in linked child/incident" checkbox, all notes are visible in email updates and client UI.

Regardless of "Show in linked parent/problem" checkbox, all notes are invisible in email updates and client UI



WHD 12.3 and 12.2


Upgrade to WHD version 12.4.1:





Last modified
04:41, 23 Jun 2016