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Internet Explorer 6 (IE6) and earlier versions do not render compressed HTTP content reliably. If a page contains a small amount of content, the browser can return a blank page.
To resolve this issue, you must either update to EI7 or later, or disable gzip compression.
To disable gzip compression:
Note: tomcat_server_template.xml may be overwritten with an update of Web Help Desk. You should make a backup and copy over or merge your changes after applying an update.