Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.


Home > Success Center > Web Help Desk (WHD) > IE6 does not render compressed HTTP content

IE6 does not render compressed HTTP content

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 2 Votes: 0 Revisions: 8

Internet Explorer 6 (IE6) and earlier versions do not render compressed HTTP content reliably. If a page contains a small amount of content, the browser can return a blank page.

To resolve this issue, you must either update to EI7 or later, or disable gzip compression.

To disable gzip compression:

  1. Open /conf/tomcat_server_template.xml in a text editor.
  2. Find the argument to the HTTP Connector (near line 76) that looks like this: compression="on"
  3. Change the argument to: compression="off"
  4. Restart Web Help Desk.

Note: tomcat_server_template.xml may be overwritten with an update of Web Help Desk. You should make a backup and copy over or merge your changes after applying an update.

Last modified
04:41, 23 Jun 2016