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Home > Success Center > Web Help Desk (WHD) > How to track ticket work time

How to track ticket work time

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Web Help Desk billing reports can include the ticket work time if the technician enters the work time in the ticket note section. 

  1. Log in to Web Help Desk with technician or agent credentials. 
  2. Click Tickets in the toolbar.  
  3. Locate and open a ticket assigned to you as a tech and view the details.
  4. In the Notes tab, click [+] to add a new note to this ticket.
  5. In the Work Time fields, add the time that was required to perform an activity.
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  6. Click Save.
  7. Repeat step three through step five whenever you add work to a ticket. 
    The Work Time will now appear in your reports.

 

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