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Home > Success Center > Web Help Desk (WHD) > How to merge duplicate tickets

How to merge duplicate tickets

Table of contents

Overview

This article describes how to select and merge duplicate tickets.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator.
  2. Click Tickets in the toolbar.
  3. Select the checkboxes next to the duplicate tickets you want to merge.

  4. Click Merge Selected.
    The tickets are merged. 
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