Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > How to merge duplicate tickets

How to merge duplicate tickets

Table of contents

Overview

This article describes how to select and merge duplicate tickets.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator.
  2. Click Tickets in the toolbar.
  3. Select the checkboxes next to the duplicate tickets you want to merge.

  4. Click Merge Selected.
    The tickets are merged. 
Last modified
12:36, 16 Aug 2017

Tags

Classifications

Public