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Home > Success Center > Web Help Desk (WHD) > How to fix ticket custom fields

How to fix ticket custom fields

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 1,236 Votes: 0 Revisions: 8
PROCEDURE:

Custom fields are enabled per Request Type, go to Preferences > Tickets > Request Types > [edit a type] > Custom Fields and select either All or Specific.  You will need to do this for each Request Type you want to use custom fields with. See the screenshot below.
 
Last modified
04:40, 23 Jun 2016

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