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Home > Success Center > Web Help Desk (WHD) > How to enable a custom field for a request type

How to enable a custom field for a request type

Table of contents


This article describes how to enable custom fields in request types.


All Web Help Desk versions


  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Tickets > Request Types.
  3. In the Request Types column, click a request type that needs a custom field.
  4. In the Custom Fields row, select an option.
    Click the tooltip for additional information.
  5. Click Save.
  6. Repeat step 3 through step 5 for each additional request type that needs a custom field. 
Last modified
14:34, 21 Jul 2017