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How to enable a custom field for a request type

Table of contents

Overview

This article describes how to enable custom fields in request types.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Tickets > Request Types.
  3. In the Request Types column, click a request type that needs a custom field.
  4. In the Custom Fields row, select an option.
    Click All to display all visible and editable custom fields.
    Select Specific to select one or more custom fields. 
  5. Click Save.
  6. Repeat step 3 through step 5 for each additional request type that needs a custom field. 
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