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Home > Success Center > Web Help Desk (WHD) > How to disable ticket asset requirements for a request type

How to disable ticket asset requirements for a request type

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  1. Log in to Web Help Desk as an administrator.
  2. Click Setup > Tickets > Request Types
  3. In the Request Type column, click a request type (for example, Email/Outlook) that no longer requires an asset when you create a ticket. 
  4. In the request type screen, ensure that the Use Models checkbox is not selected.
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  5. Click Save.
  6. Repeat step 3 through step 5 for any remaining request types that no long require an asset or model when creating a ticket.  
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