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Home > Success Center > Web Help Desk (WHD) > HTTP Status 404: The requested resource () is not available

HTTP Status 404: The requested resource () is not available

Created by Dian Amurao, last modified by MindTouch on Jun 23, 2016

Views: 2,250 Votes: 1 Revisions: 6

Overview

After installing Web Helpdesk, the browser shows a 404 error when connecting to the site using the following format:

 

http://localhost:8081

http://whd_server_ip_address:8081

http://whd_server_hostname:80

Environment

All WHD versions running on Linux

Cause 

The error occurs when the hostname is not correctly assigned to the server.

Resolution

1. Connect SSH to the VA using PuTTY (or any SSH Client).
2. Enter sudo su - to switch to user root.

3. Enter hostname to verify the actual hostname of the server.

4. Enter vi /etc/hoststo edit or check the host file if it has the same assigned hostname.

5. Replace/Edit the host file to reflect the correct hostname and ip address.

     Press the letter A, to edit

     Shift + zz to save and quit the editor when done with the changes

6. Restart the Web Helpdesk service.

To stop, enter: service webhelpdesk stop

To start, enter: service webhelpdesk start

 

 

 

Last modified
04:40, 23 Jun 2016

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Public