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Home > Success Center > Web Help Desk (WHD) > HTTP Error 502 Bad Gateway

HTTP Error 502 Bad Gateway

Created by Renato Quejas, last modified by MindTouch on Jun 23, 2016

Views: 858 Votes: 0 Revisions: 4

Overview

This article provides steps to resolve the following error when accessing the Web Help Desk Console.: 

HTTP Error 502 Bad Gateway

 

Environment

  • All WHD versions
  • Linux Environment

Cause 

The error occurs if multiple instances of Java Daemon are running on the server.

Resolution

Run the following commands:

1. Stop the WebHelpDesk Service. 
  #sudo service webhelpdesk stop

 

2. Check if there are multiple instances of Java Daemon running on the server. 
  #ps -ef | grep java

 

3. Stop all Java instances running.
   #kill -9 <Java PID> 

 

4. Start the WebHelpDesk Service. 
  #sudo service webhelpdesk start 

 

 

Last modified
04:40, 23 Jun 2016

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