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Home > Success Center > Web Help Desk (WHD) > Group Tickets does not display WHD tickets for each tech

Group Tickets does not display WHD tickets for each tech

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Overview
Some Web Help Desk tickets do not display in Group Tickets for a given tech, but display in another tech's group ticket within the same Tech Group(s).

 

Cause
Additional membership filters may be restricting the Group Tickets view for a tech.

 

Resolution: 

The Group Tickets view is filtered in the following order:

  • Tech Group
  • Tech Group Level
  • Location Group
  • Department Group
  • Companies

Techs with administrator privileges do not affect the group ticket view. 

Ensure that the tech is a member of each parameter to view the tickets in those views. Add the tech as a level tech in all tech groups and levels and any location or department groups and company that the tech should view. 

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