Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > Group Tickets does not display WHD tickets for each tech

Group Tickets does not display WHD tickets for each tech

Table of contents
No headers

Some Web Help Desk tickets do not display in Group Tickets for a given tech, but display in another tech's group ticket within the same Tech Group(s).


Additional membership filters may be restricting the Group Tickets view for a tech.



The Group Tickets view is filtered in the following order:

  • Tech Group
  • Tech Group Level
  • Location Group
  • Department Group
  • Companies

Techs with administrator privileges do not affect the group ticket view. 

Ensure that the tech is a member of each parameter to view the tickets in those views. Add the tech as a level tech in all tech groups and levels and any location or department groups and company that the tech should view. 

Last modified