Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Web Help Desk (WHD) > Generated reports display old data

Generated reports display old data

Table of contents

Issue

When you generate a report, the report data is outdated regardless of the range (specific or relative) you configured in the report.

Cause

The Override Dates setting is enabled.

Resolution

To reflect the correct and desired data in a report:

  1. Open Web Help Desk. 
  2. Click Reports in the toolbar. 
  3. In the Reports tab, verify that the Overrides Dates check box is not selected.
    override-dates.png 
Last modified

Tags

Classifications

Public