Hide this message
Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.
Failed SolarWinds Integration connection between the Web Help Desk Virtual Appliance (VM) and the Orion server.
All WHD versions
DNS is enabled in the VM, causing the IP address to change and break the connection.
When you deploy Web Help Desk in a VM, configure the VM with a static IP address so you have a dedicated connection to the Orion server.
See Configure the network settings in the Web Help Desk Administrator Guide for details.