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Home > Success Center > Web Help Desk (WHD) > FATAL: sorry, too many clients already

FATAL: sorry, too many clients already

Created by Maciej Klasa, last modified by MindTouch on Jun 23, 2016

Views: 179 Votes: 2 Revisions: 7

Overview

Web Help Desk (WHD) Web Console is not available.
A database connection cannot be opened from command prompt.

The error similar to the following also appears:

FATAL: sorry, too many clients already

Environment

  • WHD 12.x
  • PostgreSQL 9.x

Cause 

By default PostgreSQL accepts 80 connections and  database engine could not handle additional connections. Yet  WHD has been  configured to utilize 100 connections which is causing the issue.

Resolution

  1. Open whd.conf.
  2. Find following line:
    DATABASE_CONNECTIONS=100
  3. Replace it with following (decrease number of connections):
    DATABASE_CONNECTIONS=10
  4. Save the changes.

 

Last modified
04:40, 23 Jun 2016

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