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Home > Success Center > Web Help Desk (WHD) > Export, import and upload the Token-signing certificate

Export, import and upload the Token-signing certificate

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 130 Votes: 0 Revisions: 10

 

 Export the Token-signing certificate from the AD FS server  

1. In AD FS 2.0, navigate to Service > Certificates.

    Here, you will find the Token-signing certificate for your AD FS server which is used to authenticate your SAML connection from WHD.

2. Click on the Token-signing certificate and in the Actions section on the right, click View Certificate.

3. Click on the Details tab and then click Copy to File. Click Next.

4. Select Base-64 encoded X.509 (.CER) and click Next.

5. Click Browse, navigate to a location where you wish to save the file to, provide a name and click Save.

    The name of this file does not affect the set up.

6. Click Next.

7. Click Finish.

8. Copy the exported file to the server where WHD is installed.

 

Import the exported Token-signing certificate to the WHD truststore (cacerts)

1. Stop WHD by navigating to Start Menu > All Programs > Web Help Desk (In Windows 2008+, make sure to right-click and Run as Administrator).

    Do not restart it from the services.msc.

2. Click Start > Run and enter C:\Program Files\WebHelpDesk\Portecle.bat and then click OK. This is the default location where WHD is installed.

3. Click File > Open Keystore file... and browse to C:\Program Files\WebhelpDesk\bin\jre\lib\security.

    For Files of Type, select All Files.

    Select cacerts and click Open.

4. Enter the default password - changeit.

5. This will display all the common Certificate Authority (CA) certificates within the file.

6. Select Tools > Import Trusted Certificates.

    Browse and select the exported file and click Import.

    If the Import Trusted Certificate window pops up, click OK.

    The details of the exported certificate will be shown, click OK.

    Click Yes.

7. Enter an Alias for the certificate name that will appear in the list of common CA certificates and click OK.

    The Alias of this certificate does not affect the set up.

    Click OK.

8. You should now see the imported certificate in the list.

9. Select File > Save Keystore.

    NOTE: If you are unable to save the file and getting the 'Could not write to file' message, open Portecle as an Administrator.

    Do this by navigating to the location of the Portecle.bat file, right-click on the file and click Run as Administrator.

10. Once the file has been successfully saved and for the settings to take effect, start WHD by navigating to Start Menu > All Programs > Web Help Desk (In Windows 2008+, make sure to right-click and Run as Administrator). 

      Do not restart it from the services.msc.

 

Upload the exported Token-signing certificate into the WHD SAML Authentication in the web console

1. Open your browser, navigate to the WHD web console and go to Setup > General > Authentication.

2. Select SAML 2.0 for the Authentication Method.

    Enter the Sign-in page URL.

    Enter the Logout URL.

3. Click Upload for the Verification Certificate.

    Browse and select the exported file and click Open.

4. Once uploaded, click Save.

Last modified
04:40, 23 Jun 2016

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