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Home > Success Center > Web Help Desk (WHD) > Error while adding a note to WHD: We're sorry, an error occurred while attempting to add your note to Ticket ##

Error while adding a note to WHD: We're sorry, an error occurred while attempting to add your note to Ticket ##

Created by marvin m tomelden, last modified by MindTouch on Jun 23, 2016

Views: 15 Votes: 0 Revisions: 5

Overview

The following error occurs while adding a note to a ticket:

 

We're sorry, an error occurred while attempting to add your note to Ticket ##:
Your update could not be processed because Ticket ## has been deleted.

 

Environment

WHD versions 10.x, 11.x and 12.x

Cause 

The issue is caused by a second instance of Web Help Desk running on the same network segment.

 

Resolution

To resolve this issue, decommission the second instance of Web Help Desk.
 

 

 

 

 

Last modified
04:40, 23 Jun 2016

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Public