Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Error when synchronizing assets using Casper

Error when synchronizing assets using Casper

Overview

When adding Casper as an Asset Discovery tool or running asset discovery sync using Casper, the following error message displays:

Peer not authenticated

Environment

  • WHD 12.1
  • Mac OS X 10.6.8 or earlier
  • Casper

Cause 

Known security issue with Java 6.

Resolution

  1. Upgrade the server to the latest version or at least the Mac OS X version that supports Java 7.
  2. Upgrade to the latest Web Help Desk version.
Last modified
10:01, 19 Jun 2017

Tags

Classifications

Public