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Home > Success Center > Web Help Desk (WHD) > Error when synchronizing a discovery connection in Web Help Desk

Error when synchronizing a discovery connection in Web Help Desk

Overview

The following error displays while synchronizing a Discovery Connection in Web Help Desk:

java.lang.IllegalArgumentException: Discovery engine failed to provide asset number for asset

Environment

Web Help Desk 10.x

Web Help Desk 11.x

Web Help Desk 12.x

Cause 

The Asset No. Field for the discovery connection contains an incorrect Next value. 

Resolution

  1. Log onto Web Help Desk as an administrator or as a user with administrator privileges.
  2. Click Setup > Assets > Discovery Connections. 
  3. Click a connection. 
  4. Click the Attribute Mapping tab, and then click the pencil icon to enter Edit mode.
  5. In the Asset No. row, change the Next value field value from 1 to 2.

    The sample asset (Epson Stylus Pro) is assigned to Asset No. 1 in Web Help Desk. As a result, the next value must be configured as 2.

  6. Click Save.

 

 

 

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