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Home > Success Center > Web Help Desk (WHD) > Error when installing WHD with Windows Server 2012

Error when installing WHD with Windows Server 2012

Overview

When you install Web Help Desk on a server running Microsoft® Windows Server® 2012, the following error displays:

Fatal Application Error" Invocation of the Java Application has caused an Invocation TargetException.
[Details]
ZeroGu2: Windows DLL failed to load"

Environment

WHD versions 10.0.x, 11.0.x and 11.2.x

Cause 

  • The installer did not register required DLL. 
  • Web Help Desk 11.2.1 and prior versions do not support Microsoft Windows Server 2012.

Resolution

Follow the upgrade path in the Web Help Desk Upgrade Guide to install the latest supported version.

 

 

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