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Home > Success Center > Web Help Desk (WHD) > Error when installing WHD on a server running Windows Server 2012

Error when installing WHD on a server running Windows Server 2012

Issue

When you install Web Help Desk on a server running Microsoft® Windows Server® 2012, the following error displays: 

Fatal Application Error" Invocation of the Java Application has caused an Invocation TargetException

 

java.lang.Error: Trampoline must not be defined by the bootstrap classloader 
at sun.reflect.misc.Trampoline.<clinit>(Unknown Source) 
at java.lang.Class.forName0(Native Method) 
at java.lang.Class.forName(Unknown Source) 
at sun.reflect.misc.MethodUtil.getTrampolineClass(Unknown Source) 
at sun.reflect.misc.MethodUtil.access$000(Unknown Source) 
at sun.reflect.misc.MethodUtil$1.run(Unknown Source) 
at sun.reflect.misc.MethodUtil$1.run(Unknown Source) 
at java.security.AccessController.doPrivileged(Native Method) 
at sun.reflect.misc.MethodUtil.getTrampoline(Unknown Source) 
at sun.reflect.misc.MethodUtil.<clinit>(Unknown Source) 
at javax.swing.UIDefaults.getUI(Unknown Source) 
at javax.swing.UIManager.getUI(Unknown Source) 
at javax.swing.JPanel.updateUI(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JRootPane.createGlassPane(Unknown Source) 
at javax.swing.JRootPane.<init>(Unknown Source) 
at javax.swing.JFrame.createRootPane(Unknown Source) 
at javax.swing.JFrame.frameInit(Unknown Source) 
at javax.swing.JFrame.<init>(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.ax(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.az(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 
at com.zerog.ia.installer.Main.main(Unknown Source) 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.zerog.lax.LAX.launch(Unknown Source) 
at com.zerog.lax.LAX.main(Unknown Source) 

Environment

  • WHD version 12.0
  • WHD version 12.1.x
  • WHD version 12.2.x
  • WHD version 12.3.x

Cause 

The WHD self-extractor program (InstallAnywhere) failed to extract the application files. 

Resolution

  1. Log in to the server using an account with local administrative privileges.
  2. Relaunch the software installer.

 

Last modified
09:33, 19 Jul 2017

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