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Home > Success Center > Web Help Desk (WHD) > Error when installing WHD on a server running Windows Server 2012

Error when installing WHD on a server running Windows Server 2012

Issue

When you install Web Help Desk on a server running Microsoft® Windows Server® 2012, the following error displays: 

Fatal Application Error" Invocation of the Java Application has caused an Invocation TargetException

 

java.lang.Error: Trampoline must not be defined by the bootstrap classloader 
at sun.reflect.misc.Trampoline.<clinit>(Unknown Source) 
at java.lang.Class.forName0(Native Method) 
at java.lang.Class.forName(Unknown Source) 
at sun.reflect.misc.MethodUtil.getTrampolineClass(Unknown Source) 
at sun.reflect.misc.MethodUtil.access$000(Unknown Source) 
at sun.reflect.misc.MethodUtil$1.run(Unknown Source) 
at sun.reflect.misc.MethodUtil$1.run(Unknown Source) 
at java.security.AccessController.doPrivileged(Native Method) 
at sun.reflect.misc.MethodUtil.getTrampoline(Unknown Source) 
at sun.reflect.misc.MethodUtil.<clinit>(Unknown Source) 
at javax.swing.UIDefaults.getUI(Unknown Source) 
at javax.swing.UIManager.getUI(Unknown Source) 
at javax.swing.JPanel.updateUI(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JPanel.<init>(Unknown Source) 
at javax.swing.JRootPane.createGlassPane(Unknown Source) 
at javax.swing.JRootPane.<init>(Unknown Source) 
at javax.swing.JFrame.createRootPane(Unknown Source) 
at javax.swing.JFrame.frameInit(Unknown Source) 
at javax.swing.JFrame.<init>(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.ax(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.az(Unknown Source) 
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 
at com.zerog.ia.installer.Main.main(Unknown Source) 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.zerog.lax.LAX.launch(Unknown Source) 
at com.zerog.lax.LAX.main(Unknown Source) 

Environment

  • WHD version 12.0
  • WHD version 12.1.x
  • WHD version 12.2.x
  • WHD version 12.3.x

Cause 

The WHD self-extractor program (InstallAnywhere) failed to extract the application files. 

Resolution

  1. Log in to the server using an account with local administrative privileges.
  2. Relaunch the software installer.

 

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