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Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Error when exporting Web Help Desk content to a PDF

Error when exporting Web Help Desk content to a PDF

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Issue

When you open Web Help Desk and export content (such as an asset list) to a PDF, the following error displays: 

We're sorry, an error occurred while attempting to generate this PDF:
javax.xml.transform.TransformerException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference. 

Cause

The exported content contains an unsupported character (such as an "&" character) in the list. 

Resolution

Remove any unsupported characters from the list and export the PDF again.  

Last modified
10:43, 12 Sep 2017

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