Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Error when exporting Web Help Desk content to a PDF

Error when exporting Web Help Desk content to a PDF

Table of contents

Issue

When you open Web Help Desk and export content (such as an asset list) to a PDF, the following error displays: 

We're sorry, an error occurred while attempting to generate this PDF:
javax.xml.transform.TransformerException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference. 

Cause

The exported content contains an unsupported character (such as an "&" character) in the list. 

Resolution

Remove any unsupported characters from the list and export the PDF again.  

Last modified
10:43, 12 Sep 2017

Tags

Classifications

Public