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Home > Success Center > Web Help Desk (WHD) > Error when exporting Web Help Desk content to a PDF

Error when exporting Web Help Desk content to a PDF

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Issue

When you open Web Help Desk and export content (such as an asset list) to a PDF, the following error displays: 

We're sorry, an error occurred while attempting to generate this PDF:
javax.xml.transform.TransformerException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference. 

Cause

The exported content contains an unsupported character (such as an "&" character) in the list. 

Resolution

Remove any unsupported characters from the list and export the PDF again.  

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