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Home > Success Center > Web Help Desk (WHD) > Error when downloading a WHD import template in Excel format

Error when downloading a WHD import template in Excel format

Issue

When you download a WHD import template in Microsoft® Excel® format, the following Invalid column Index error occurs:

Environment

Web Help Desk all versions

Cause

This issue occurs when your Web Help Desk deployment includes 250 or more ticket custom fields.

Solution

Download the import template as a TSV file instead of an Excel file.

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Public