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Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Web Help Desk (WHD) > Error when adding a ticket note

Error when adding a ticket note

Issue

When you add a note to a ticket, Web Help Desk generates the following error. 

We're sorry, an error occurred while attempting to add your note to Ticket ##:
Your update could not be processed because Ticket ## has been deleted.

Environment

All Web Help Desk versions

Cause 

A second Web Help Desk instance is running in the same network segment. 

Resolution

Remove the second Web Help Desk instance. 
 

 

Last modified
08:11, 13 Jul 2017

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Public