Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Web Help Desk (WHD) > Error message in outgoing emails

Error message in outgoing emails

Updated July 25, 2015


The following error message displays in outgoing emails: 

Could not create transport for E-Mail messages: STARTTLS is required but host does not support STARTTLS


All WHD versions


The SMTP server is using an unverified certificate (self-signed).


  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > E-mail > Outgoing Mail Accounts.
  3. Click the outgoing mail account. 
  4. Deselect SSL, and click Save. 


If the error persists, perform the following steps:

  1. Click Setup > E-mail > Outgoing Mail Accounts.
  2. Click the outgoing mail account.
  3. In the Advanced Email Properties field, add the following property:
  4. Click Save. 




Last modified