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Home > Success Center > Web Help Desk (WHD) > Error message displays when uploading an attachment

Error message displays when uploading an attachment

Overview

When you upload an attachment to WHD, the following error message displays: 

IOError: [Errno 21] No usable temporary directory found in ['/tmp, '/var/tmp', '/usr/tmp', '/home/admin']

Environment

All WHD Linux versions

Cause 

The Virtual Appliance (VA) root partition is out of disk space. 

Resolution

  1. Clear out the tomcat log.
    1. Go to cd /usr/local/webhelpdesk/bin/tomcat/log.
    2. Delete all the logs (including the Catalina log) inside the directory either by using root right with rm -rf* or using WinSCP with root login.
  2. Move the backup files to another partition - data1/backup.
    1. Go to cd /usr/local/webhelpdesk/pgsql9/Backups/.
    2. Enter the command: 
      mv * /data1/backup.
  3. Restart the WHD service.
    1. Open a command line.
    2. Execute:
      service webhelpdesk stop.
    3. Execute:
      service webhelpdesk start.
 
See Unable to access the Linux-based WHD console for additional information.

 

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