Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Web Help Desk (WHD) > Error exporting assets in PDF format

Error exporting assets in PDF format

Created by Caroline Musindi, last modified by Steve.Hawkins on Jul 13, 2017

Views: 13 Votes: 0 Revisions: 6

Overview

When you export an asset to PDF with the companies enabled, the following error displays:
Error displayed and pdf export fails - <com.webobjects.foundation.NSKeyValueCoding$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 

 

Environment

  • WHD 11.2.1
  • WHD.12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

 

Cause 

Unknown bug. 

 

Resolution

Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

Last modified
07:37, 13 Jul 2017

Tags

Classifications

Public