Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Web Help Desk (WHD) > Error exporting assets in PDF format

Error exporting assets in PDF format

Created by Caroline Musindi, last modified by Steve.Hawkins on Jul 13, 2017

Views: 692 Votes: 0 Revisions: 6

Overview

When you export an asset to PDF with the companies enabled, the following error displays:
Error displayed and pdf export fails - <com.webobjects.foundation.NSKeyValueCoding$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 

 

Environment

  • WHD 11.2.1
  • WHD.12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

 

Cause 

Unknown bug. 

 

Resolution

Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

Last modified

Tags

Classifications

Public