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Error exporting assets in PDF format

Created by Caroline Musindi, last modified by Steve.Hawkins on Jul 13, 2017

Views: 697 Votes: 0 Revisions: 6

Overview

When you export an asset to PDF with the companies enabled, the following error displays:
Error displayed and pdf export fails - <com.webobjects.foundation.NSKeyValueCoding$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 

 

Environment

  • WHD 11.2.1
  • WHD.12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

 

Cause 

Unknown bug. 

 

Resolution

Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

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