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Home > Success Center > Web Help Desk (WHD) > Error exporting assets in PDF format

Error exporting assets in PDF format

Created by Caroline Musindi, last modified by Steve.Hawkins on Jul 13, 2017

Views: 13 Votes: 0 Revisions: 6


When you export an asset to PDF with the companies enabled, the following error displays:
Error displayed and pdf export fails - <$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 



  • WHD 11.2.1
  • WHD.12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3



Unknown bug. 



Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

Last modified
07:37, 13 Jul 2017