Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Web Help Desk (WHD) > Error exporting assets in PDF format

Error exporting assets in PDF format

Created by Caroline Musindi, last modified by Steve.Hawkins on Jul 13, 2017

Views: 8 Votes: 0 Revisions: 6

Overview

When you export an asset to PDF with the companies enabled, the following error displays:
Error displayed and pdf export fails - <com.webobjects.foundation.NSKeyValueCoding$UnknownKeyException message '<com.macsdesign.whd.util.ColumnSelectionsHandler 0x1b17f954> valueForKey(): lookup of unknown key: 'columnOrderscompanyColumn'. 

 

Environment

  • WHD 11.2.1
  • WHD.12.0
  • WHD 12.1
  • WHD 12.2
  • WHD 12.3

 

Cause 

Unknown bug. 

 

Resolution

Upgrade Web Help Desk to the latest version. This issue was resolved in Web Help Desk 12.4.1.

Last modified
07:37, 13 Jul 2017

Tags

Classifications

Public