Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.


Home > Success Center > Web Help Desk (WHD) > Error: Your support request could not be processed

Error: Your support request could not be processed

Created by marvin m tomelden, last modified by MindTouch on Jun 23, 2016

Views: 69 Votes: 2 Revisions: 3


The following error occurs when approving Tickets via E-mail:

We're sorry, your E-Mail address was not recognized by the helpdesk, so your request for support could not be submitted


WHD versions 11.x  and 12.x


The error occurs when there is a duplicate client account existing.


1.  Go to WHD > Clients.

2. Search for Client Account filter with E-Mail Address.

3. If a duplicate does not exist, add a filter in your Search Inactive = Yes. 

4. Delete the duplicate inactive account. 


Last modified
04:40, 23 Jun 2016