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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

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Error: Your support request could not be processed


When you approve tickets using email, the following error displays in the console: 

We're sorry, your E-Mail address was not recognized by the helpdesk, so your request for support could not be submitted.


Web Help Desk 11.x  and 12.x


Duplicate client account. 


Delete the duplicate account. 

  1. Log in to Web Help Desk as an administrator.
  2. Click Clients in the toolbar.
  3. Search for a client account with an email address.
  4. If a duplicate does not exist, add a filter to the search:
  5. Delete the duplicate inactive account. 


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