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Home > Success Center > Web Help Desk (WHD) > Error: Local address contains illegal character

Error: Local address contains illegal character

Created by Renato Quejas, last modified by MindTouch on Jun 23, 2016

Views: 1,209 Votes: 0 Revisions: 5


This article describes the issue when you send an email to update a ticket and you receive the following error message: 

Local address contains illegal character


All versions of WHD


This error message occurs due to an invalid email address specified from the Outgoing Mail Accounts - Web Help Desk E-Mail Address.


  1. Check the Outgoing Mail Accounts settings, and see that the Web Help Desk E-Mail Address has no invalid character (i.e http:, www, etc...).
  2. Go to Setup > E-Mail > Outgoing Mail Accounts.
  3. Select Account and input the Web Help Desk E-Mail Address.


Last modified
04:39, 23 Jun 2016