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Home > Success Center > Web Help Desk (WHD) > Error: Invalid server response - Unable to log in WHD VA in IE 10

Error: Invalid server response - Unable to log in WHD VA in IE 10

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 135 Votes: 0 Revisions: 8

ISSUE:

Errors occur while attempting to log into the Web Help Desk (WHD) Virtual Appliance on Internet Explorer 10 (IE 10). The errors can look like the exceptions pictured below.

vaexceptions.png

SOLUTION: 

Use a browser other than IE 10 or set IE 10 to compatibility mode.

To set IE 10 to compatibility mode:
  1. Right-click near the Home icon and select Menu Bar.
  2. Select Tools > Compatibility Views settings from the Menu bar.
  3. In the Compativility View Settings dialog, select Display all websites in Compatibility View.
  4. Click Close.
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