Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Error: Internet Explorer cannot display the webpage

Error: Internet Explorer cannot display the webpage

Created by marvin m tomelden, last modified by Steve.Hawkins on Jun 19, 2017

Views: 1,850 Votes: 0 Revisions: 7

Overview

When you open Web Help Desk using Microsoft® Internet Explorer® and then open an attachment, the following message displays:

Internet Explorer cannot display the webpage.

Environment

  • Web Help Desk, version 11.2.x
  • Web Help Desk, version 11.0.x
  • Web Help Desk, version 10.x

Cause 

This issue may occur if the Server DNS Name in Web Help Desk is not configured correctly. 

Resolution

  1. Configure the Server DNS Name:
    1. Log in to Web Help Desk as the administrator or as a user with administrator privileges.
    2. Click Setup > General > Options.
    3. In the Server DNS Name field, enter the fully-qualified domain name (FQDN) for the server.
    4. Append the FQDN with the port number (for example, support.webhelpdesk.com:80).
    5. Click Save.
  2. Stop the Web Help Desk service:
    1. Click Start > All Programs.
    2. Click the Web Help Desk folder.
    3. Right-click the Stop Web Help Desk shortcut.
    4. Select Run as administrator from the menu.
  3. Start the Web Help Desk service:
    1. Click Start > All Programs.
    2. Click the Web Help Desk folder.
    3. Right-click the Start Web Help Desk shortcut.
    4. Select Run as administrator from the menu.
Last modified

Tags

Classifications

Public