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Home > Success Center > Web Help Desk (WHD) > Error "Host name does not match the certificate subject provided by the peer" after upgrading WHD

Error "Host name does not match the certificate subject provided by the peer" after upgrading WHD

Table of contents

Updated September 25th, 2017

Overview

After upgrading WHD, e-mail tickets are not processing anymore.

Incoming Mail Accounts is getting an error:

Host name <mail server hostname> does not match the certificate subject provided by the peer (CN=exampledomain.com, OU= IT, etc..)

 

Environment

  • Web Help Desk 12.5.1

Detail

Resolution:

 

1. Go to Setup > E-mail > Incoming Mail Accounts. Change the Incoming Mail Server to the correct hostname/CN (exampledomain.com).

2. Restart WHD.

 

 

 

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