Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Web Help Desk (WHD) > Enable clients to re-open closed tickets

Enable clients to re-open closed tickets

Table of contents

Overview

This article describes how to enable clients to re-open closed tickets.

Environment

All Web Help Desk versions

Steps

  1. Log in to Web Help Desk as an administrator. 
  2. Click Setup > Tickets > Status Types.
  3. Click Closed in the Status Type Name column.
  4. Click the Options tab. 
  5. Select the Clients Can Reopen Closed Tickets check box.
  6. Click Save. 

 

 

Last modified
15:42, 14 Jun 2017

Tags

Classifications

Public