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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Web Help Desk (WHD) > Enable WHD to create tickets from incoming email

Enable WHD to create tickets from incoming email

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This article describes how to enable Web Help Desk to create or update tickets from emails submitted by clients to a mailbox configured at Setup > E-Mail > Incoming Mail Accounts.


WHD 11.0 and later


  1. Log in to Web Help Desk.
  2. In the toolbar, click Setup > E-Mail > Incoming Mail Accounts.
  3. Click an email account.
  4. Select the Enable E-Mail Tickets check box.
  5. Click Save.


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