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Home > Success Center > Web Help Desk (WHD) > Enable WHD to create tickets from incoming email

Enable WHD to create tickets from incoming email

Table of contents

Overview

This article describes how to enable Web Help Desk to create or update tickets from emails submitted by clients to a mailbox configured at Setup > E-Mail > Incoming Mail Accounts.

Environment

WHD 11.0 and later

Steps

  1. Log in to Web Help Desk.
  2. In the toolbar, click Setup > E-Mail > Incoming Mail Accounts.
  3. Click an email account.
  4. Select the Enable E-Mail Tickets check box.
  5. Click Save.

 

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