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Home > Success Center > Web Help Desk (WHD) > Emails are rejected with the error - Unrecognized sender

Emails are rejected with the error - Unrecognized sender

Updated March 13, 2017


WHD rejects email from all clients with the error Unrecognized sender. WHD is configured correctly to create a new client account if sender is not recognized. In the helpdesk log, there are errors when connecting to AD.


WHD 12.x


AD connectivity issues.


Update the AD connection details.


Last modified
18:06, 12 Mar 2017