Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Web Help Desk (WHD) > Email not sent for approved or denied tickets

Email not sent for approved or denied tickets

Overview

Approval Processes invoked by an action rule do not send an email to the technical team or client when the ticket is approved or not approved. 

When an action rule is created, it should add an approval process based on some criteria. This approval process is not linked to the ticket request type. After the ticket is approved, Web Help Desk does not send an email to the tech or client. 

Environment

  • WHD versions 12.0.0 , 12.1.0, 12.2.0 & 12.3.x
  • OS: All
  • Browsers: All

Cause

This is a bug in the Web Help Desk versions mentioned above. 

Resolution

This issue was resolved in Web Help Desk 12.4. 

 

Last modified

Tags

Classifications

Public