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Home > Success Center > Web Help Desk (WHD) > Email not sent for approved or denied tickets

Email not sent for approved or denied tickets

Overview

Approval Processes invoked by an action rule do not send an email to the technical team or client when the ticket is approved or not approved. 

When an action rule is created, it should add an approval process based on some criteria. This approval process is not linked to the ticket request type. After the ticket is approved, Web Help Desk does not send an email to the tech or client. 

Environment

  • WHD versions 12.0.0 , 12.1.0, 12.2.0 & 12.3.x
  • OS: All
  • Browsers: All

Cause

This is a bug in the Web Help Desk versions mentioned above. 

Resolution

This issue was resolved in Web Help Desk 12.4. 

 

Last modified
14:36, 14 Jun 2017

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Public