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Home > Success Center > Web Help Desk (WHD) > Email not sent for approved or denied tickets

Email not sent for approved or denied tickets

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Created by Caroline Musindi, last modified by MindTouch on Jun 23, 2016

Views: 852 Votes: 0 Revisions: 4


Approval Processes invoked by an action rule do not send an email to the technical team or client upon denial/approval of a ticket.


  • WHD versions 12.0.0 , 12.1.0, 12.2.0 & 12.3.x
  • OS: All
  • Browsers: All


This is a bug in the WHD versions mentioned above.

When an Action Rule is created, it should add an Approval Process based on some Criteria. This Approval Process is not linked to the Ticket Request Type and after the Ticket is approved, no email is sent to neither tech or client.

This issue has been fixed in WHD v12.4.


Last modified
04:39, 23 Jun 2016