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Home > Success Center > Web Help Desk (WHD) > ERROR: Unable to load JDBC driver 'com.mysql.jdbc.Driver'

ERROR: Unable to load JDBC driver 'com.mysql.jdbc.Driver'

Updated October 25, 2016


The following error appears during synchronization:

ERROR: Unable to load JDBC driver 'com.mysql.jdbc.Driver'


All WHD versions


In order ensure compliance with MySQL licensing restrictions, the MySQL JDBC driver is no longer bundled with the Web Help Desk. As a consequence, if you are connecting to a MySQL database (such as that used by certain asset discovery connections), you will need to manually install the MySQL JDBC driver.


  1. Download the latest MySQL JDBC Driver.
  2. Identify the location of the Java Extensions directories used by the Web Help Desk by inspecting the Extensions Dir property in Setup > General > System Information.
  3. Copy the JDBC driver into one of these extension directories.
  4. Restart the Web Help Desk.


Last modified
17:27, 24 Oct 2016