Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.


Home > Success Center > Web Help Desk (WHD) > ERROR: Unable to find Ticket <ticket no.>

ERROR: Unable to find Ticket <ticket no.>

Created by Renato Quejas, last modified by MindTouch on Jun 23, 2016

Views: 15 Votes: 0 Revisions: 4


This article describes the issue when you receive the following error message when replying to a ticket to make an update: 

ERROR: Unable to find Ticket <ticket no.>


All versions of WHD


This error message occur if there's another instance of WHD Server running with the same Incoming Mail Account.


  1. Go to Setup > Email > Incoming Mail Accounts > choose your mail account.
  2. Disable the Incoming Mail Account.
  3. After disabling the Incoming Mail Account, try to send an email to the Incoming Mail Account.

Note: If the client received a reply with an an error message ERROR: Unable to find Ticket <ticket no.> this means that there's another instance of WHD Server running in your environment.


Last modified
04:40, 23 Jun 2016