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This article describes the issue when you receive the following error message when replying to a ticket to make an update:
ERROR: Unable to find Ticket <ticket no.>
All versions of WHD
This error message occur if there's another instance of WHD Server running with the same Incoming Mail Account.
Note: If the client received a reply with an an error message ERROR: Unable to find Ticket <ticket no.> this means that there's another instance of WHD Server running in your environment.